FAQs

When will my order be shipped?

We aim to ship all orders within 48 hours of purchase. That means even if you choose Tracked 24, it doesn’t mean your order will arrive within 24 hours of placing it. It refers to the delivery time after dispatch, not from the moment you order.

What does "Tracked 24" mean then?

"Tracked 24" is the Royal Mail service we use, which aims to deliver within 24 hours after dispatch. So please keep in mind: it’s not next-day delivery from when you place your order.

What is the Flat Rate (2–4 day delivery)?

Our Flat Rate shipping option is perfect if you’re not in a rush.

  • We’ll still post your parcel using Tracked 24 (on us!).

  • But we’ll dispatch it at our convenience, depending on how busy we are.

  • This gives us a bit more flexibility during high-demand periods.

Please allow 2–4 days for total delivery time once is been shipped and you have a tracking no.

How much does shipping cost?

Shipping is calculated by weight. Here’s a quick breakdown:

  • Tracked 24 (Royal Mail):

    • Under 2kg (e.g. 1 box of 6 + 1 box of 4 cookies): £4.50

    • Over 2kg: £7.90

  • Tracked 48 (Royal Mail):

    • Under 2kg: £3.50

    • Over 2kg: £6.80

The correct rate will be calculated automatically at checkout.

What about weekends and bank holidays?

Couriers don’t operate on bank holidays, and deliveries may be delayed around those dates. If you’re ordering for a bank holiday weekend, please place your order early to make sure it arrives on time.

Can I get my order faster?

We always try to dispatch orders as quickly as possible. Sometimes they arrive earlier than expected—but during busy weeks or market days, delays can happen. If you need your order urgently, feel free to email us before ordering and we’ll do our best to help.

Will I get tracking info?

Yes! As soon as your order is shipped, you’ll get an email with your tracking number so you can keep an eye on your cookies.

What happens if there’s a delay?

If we’re over capacity (especially during peak seasons or large events), your order may take slightly longer than 48 hours to dispatch. We always aim to keep you updated and appreciate your patience!

How should I serve or reheat my cookies?

Our cookies are delicious at room temperature, but if you want that fresh-baked gooey centre, here’s how we recommend warming them up:

  • Oven: 180°C for 3–5 minutes

  • Air Fryer: 100°C for 3 minutes

  • Microwave: 10–15 seconds (great for a quick fix!)

Let them cool for a moment before enjoying—pure cookie bliss!

Do you deliver outside the UK?

Currently, we only ship within the UK. But we’re always growing, so stay tuned!

Do your cookies contain allergens?

While we offer options like gluten-free(not suitable for coeliacs), vegan, and nut-free, please note that all our cookies are made in a facility that also handles:

MILK, TREE NUTS, EGGS, PEANUTS, SESAME SEEDS, SOYA, CEREALS CONTAINING GLUTEN, SULPHUR DIOXIDE.

If you have a severe allergy, we recommend reaching out before placing your order so we can advise you properly.