TERMS & CONDITIONS

DELIVERY METHOD

We take great care with the shipping of your order to ensure that it arrives in optimal condition. To ensure that your order does not get too hot, we use environmentally friendly heat reflective boxes .

Orders will not be dispatched when the weather reaches extreme temperatures to ensure that the product is not compromised on reaching its destination. In the event that the order will not be dispatched, we will be in contact to advise when the expected dispatch date will be. 

Vanillo takes no responsibility for melted product in remote destinations, however we take all measures to ensure this does not happen. 

RETURNS, CANCELLATIONS AND REFUNDS

Please order carefully as we cannot exchange or refund goods due to the perishable nature of the product.

We can only cancel and refund your order if it has not yet been shipped. Once your order has left our premises we can no longer process a refund. Please see shipping information for information on when we dispatch orders as the majority of our orders are dispatched the day that the order is received. Please contact us on 07903039606 as soon as possible if you wish to cancel an order.

PRODUCT INFORMATION

Prices of goods and services, delivery and other charges displayed on the vanillo.co.uk website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing, however, we are unable to warrant that product descriptions or other content on the website is accurate, complete, current or error free. Some products on vanillo.co.uk may not be immediately available for dispatch due to circumstances beyond our control, however we will advise you of any delays as soon as possible once your order has been placed. We reserve the right not to provide goods or services, terminate membership accounts, remove, or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

GOODS DAMAGED ON DELIVERY

If your order has been received in an unacceptable condition, please contact customer service so that we can, at our discretion, arrange either a refund or a replacement. Please be aware that we use Royal Mail to ensure that our products reach you in a short time frame to prevent damage/spoilage of the product. We cannot be held responsible for orders that are not collected from the post office in a timely manner.

PAYMENT

Vanillo uses Stripe as our payment gateway provider. To ensure your complete safety, we do not store your credit card details in our database, they are instead stored with Stripe .